Job Description

Develops and maintains database queries and reporting applications to support the Workforce Solutions program. In addition, documents reports and reporting processes, procedures and report design.

• Creates ad-hoc SQL queries and R&R Report Writer reports for management staff on an as-needed basis.
• Ensures that reports and reporting tools address the goals and concerns of all stakeholders, including NCI management and other parts of the Workforce Solutions system.
• Identifies and documents process improvement opportunities and creates reports and data tools to take advantage of these opportunities.
• Produces customer service and billing reports for distribution to the appropriate office staff.
• Evaluate new data tools for implementation by office staff.
• Maintains a mature problem-solving attitude while dealing with interpersonal conflict or time demands.
• Professionally represents the Agency to career office operators, the Gulf Coast Workforce Board, and HGAC (Houston Galveston Area Council) staff.
• Ensures department compliance functions are supported with adequate reports.
• Takes immediate action to address and resolve customer and vendor complaints.

Qualifications

Skills

Required

Data Analytics: Intermediate

Preferred

End User Support: Some Knowledge

Behaviours

Required

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Innovative: Consistently introduces new ideas and demonstrates original thinking

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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None

Job Tags

Immediate start,

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