The Fairfield Inn & Suites and the Hotel Northampton are seeking a friendly, organized, and customer-focused Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service, handling reservations, and ensuring a smooth check-in and check-out process. Your role will be essential in leaving a lasting positive impression and meeting the needs of our diverse clientele.
- Provide a warm welcome to guests upon arrival and assist them throughout their stay. Address inquiries, concerns, and special requests with a positive attitude and professionalism.
- Efficiently manage the check-in and check-out processes, ensuring accuracy in guest information, room assignments, and billing procedures.
- Handle reservation requests via phone, email, and in-person, updating the property management system as needed and ensuring the availability of rooms.
- Process payments, handle cash, and maintain accurate financial records, including invoice distribution.
- Maintain effective communication with other departments, including housekeeping and maintenance, to ensure guest needs are met promptly.
- Offer guests details about the hotel amenities, local attractions, and services to enhance their stay.
- Address and resolve guest complaints or issues efficiently, ensuring a satisfactory experience.
- Record Keeping: Maintain an organized front desk area, including filing guest information, reports, and other essential documentation.
- Adhere to all safety and emergency procedures and policies to ensure the safety and security of all guests and team members.
Qualifications
- Previous experience in a customer service role, preferably in hospitality or a front desk position.
- Proficient in using property management systems, (Fosse and Opera Preferred) and standard office software (Microsoft Office, email applications).
- Strong communication and interpersonal skills, with the ability to maintain a positive demeanor in high-pressure situations.
- Excellent organizational and multitasking abilities, with attention to detail.
- Availability to work flexible hours, including nights, weekends, and holidays.
**Education:**
- High school diploma or equivalent required; a degree in Hospitality Management or a related field is a plus.
**Benefits:**
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Employee discounts
- Opportunities for career advancement
**How to Apply:**
Interested candidates should submit their resume and a cover letter. We look forward to welcoming a new Front Desk Agent to our dedicated team!
---
The Hotel Northampton and the Fairfield Inn & Suites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**
...Role: Pega RPA Developer Location: Plymouth, MI Duration: 4 Months (Contract) Rate: $Open Skills: Openspan, UI Path, Pega Robotics Requirements Requirement: Around 3+ yrs of experience in IT Should have hands on experience in Openspan (Pega Robotics...
...Description Pay Range $20-$26/hr. (DOE) + Bi-Weekly Install Bonuses + Benefits We offer an extensive benefits package which includes... ...Join an established and innovative company in the fast-growing solar industry and enjoy strong pay rate + install bonuses + benefits...
...Gastroenterologist 71401-2 weeks per month, Contracting Assignment *Live in this hidden gem on Californias northern coast *Short or long term assignment, ongoing for 1-2 Gastroenterologists *Two weeks per month needed, could consider 1 week per month. *In...
Senior IT Director Location Minneapolis, MN (North Loop area) : Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities...
...Bilingual (English/Spanish) Temp Staffing Recruiter - Food Manufacturing and Light Industrial Company Overview: Staffing Connection Inc. is a leading staffing agency specializing in providing temporary workforce solutions to the food manufacturing and light industrial...