EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a...
...Overview We are seeking a dedicated and experienced Plant Manager to join our team in Brown Deer, WI. As the Plant Manager, you will play a crucial role in overseeing the daily operations of our facility, ensuring that production goals are met while maintaining the highest...
...Full-Time Resident Care Assistant (Overnights). Are you a compassionate, dependable caregiver who thrives in a supportive,... ...role. Reliable and compassionate with a genuine interest in elder care. Must be able to work overnight shifts (includes weekends...
...for friends and family AND free ski lessons ~ MORE employee discounts on lodging, food, gear, and mountain shuttles ~401(k) Retirement Plan ~ Employee Assistance Program ~ Excellent training and professional development ~ Referral Program Full Time roles...
...will be Tuesday - Saturday. Top of resume MUST indicate which they are interested in. ~ Must be strong in PowerPoint, Excel, Illustrator, Adobe and Photoshop ~ Not looking for UX/UI designer ~ Looking for less marketing and social media experience and more graphic...