EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...communications, linguistics, literature, journalism or philology . You have at least 3 years of experience in editing, proofreading, or similar roles. Your level of English is proficient (C2). You are ready to learn new methods, able to switch between...
...hiring managers to accomplish staffing level goals for non-exempt through senior leadership... ...levels of the organization including entry level, professional, technical and... ...~ Bachelors degree in business, human resources or other related field, or equivalent work...
...Under general supervision, the advocate will work in a department of four who deliver a wide array of assigned services to victims and witnesses of juvenile and adult crimes as cases progress through court proceedings. An advocate, specialized case managers, and the coordinator...
Registered Nurse Clinical Reviewer / IDR - Lake Success, NY (#25203) Minimum of 1-3 years of experience in utilization review/appeals... ...practice in the State of New York. Experience in a medical-legal review setting is preferred but not required. Must be licensed...
...Required:Minimum 2 years of professional experience in content marketing, copywriting, or a related field.Proven track record of... ...video production and editing processes. .Experience with social media management tools.Please apply with SelinaEmail: selina.zhao...