Night Audit Agent | Le Petit Pali Ocean Ave Job at Le Petit Pali Ocean, Carmel By The Sea, CA

T3FndTdUS2hneFdsQ0tKYVpScDJNZFpKbnc9PQ==
  • Le Petit Pali Ocean
  • Carmel By The Sea, CA

Job Description

Night Audit Agent | Le Petit Pali Ocean AvePOSITION PROFILE: We're looking for a skilled Night Audit Agent that's prepared to oversee overnight operations at the hotel, including late check-ins and liaising with various departments in a 24/7 hotel setting.ABOUT LE PETIT PALI AT OCEAN:Located in beautiful downtown Carmel-By-The-Sea, Le Petit Pali at Ocean Ave offers 34 guest rooms and guest-exclusive lobby and patio, recently reimagined by Palisociety. We offer bespoke lodging, layered with genuine charm, comfort, and unexpected luxury.If you're passionate about creating genuine connections, thrive in dynamic hospitality environments, and find joy in elevating guest experiences, we invite you to join our team at Le Petit Pali at Ocean Ave.THE TASK AT HAND: Liaising and communicating positively with guests, colleagues, and vendors during the evening/overnight shift.Taking care of guests during the overnight shift, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay.Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.Building memorable relationships with hotel guests in line with our service standardsBringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.Inputting guest information and payments into hotel software systems, such as Opera.Collaborating with the sales and operations teams to ensure a smooth experience for all guests.Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.Politely enforcing established policies and proceduresEffectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or EngineeringConducting walkthroughs for safety, security, and overall cleanlinessPerforming safety duties and adhering to predetermined protocols in the event of an emergency situation.Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable. for guests and fellow coworkers.Maintaining a professional, neat and well-groomed appearance in a sharp uniform.Reconciling and completing all daily front desk agent tasks.Balancing room posts and closing out the day..Running accounts receivable reports.Providing next day reports for hotel.Addressing complaints, glitches and/or requests in a very friendly and professional manner.Ensuring that all issues are resolved or addressed with the proper department manager.Investigating all safety issues reported during the shift to find their cause, and provide recommendations to avoid repeated issues.Initiating investigations and complete incident reports when necessary.Communicating all GST complaints and issues to the General Manager and/or Supervisor.WHAT WE'RE LOOKING FOR:Must possess a positive attitude.Must be energetic and outgoing.Must be service oriented.Must be a team player.Must be able to multi-task.Must possess excellent interpersonal, analytical, and organizational skills.Must have knowledge of basic arithmetic.Must have the ability to input data and access information on the computer.Flexible schedule- must be available to work a variety of shifts.Fluency in English both verbally and non-verbally.Provide legible communication and directions.Ability to input and access information in the property management system/computers/point of sales system.Ability to perform job functions with attention to detail, speed and accuracy.Ability to prioritize and organize.Be a clear thinker, remaining calm and resolving problems using good judgment.Follow directions thoroughly.Understand guest's service needs.Work cohesively with co-workers as part of a team.Work with minimal supervision.Maintain confidentiality of guest information and pertinent hotel data.Must be able to stand for long periods of time.Must be able to push, pull or lift up to 25 lbs.WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance.401(k) retirement plan (future you will love this one!)Paid time off, holiday pay, and sick pay when you're under the weather.Career advancement in an organization committed to helping star employees thrive.There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.Professional development that sets you up for success across multiple hospitality career paths.A collaborative work environment where your creative ideas can come to fruition.Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!)Hands-on training with a nimble team.Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.Privacy Notice: For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at and to view the notice.For more information, visit or follow @palisocietyFor more information, visit lepetitpali.com or follow @lepetitpaliFor more information, visit or follow @arrivehotelsWe are an E-Verify Employer/Somos un empleador de E-Verify. REQUIREMENTSFlexible schedule- must be available to work a variety of shifts including weekends and HolidaysMust be able to stand for long periods of time and push, pull or lift up to 25 lbs.Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel settingMORE ABOUT US:Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!

Job Tags

Local area, Flexible hours, Shift work, Night shift, Afternoon shift,

Similar Jobs

freetobeemyself

Business Development Manager - Remote work Job at freetobeemyself

 ...based applicants only. Must be legally authorized to work in the U.S. Not suitable for students or applicants requiring visa sponsorship. Ready to Shape the Future of Personal & Leadership Development? If this resonates with you and youre ready to take... 

Windsor Engineers

HR Generalist | Talent Specialist Job at Windsor Engineers

 ...experiences from hire to retire. This role reports to the Director of HR and offers the opportunity to connect with outstanding...  ...development capabilities Enhance internship programs, onboarding, and entry-level development initiatives that cultivate talent Support... 

Alig international business consulting co. LTD

Native German Speaking Teachers for an International School in Beijing Job at Alig international business consulting co. LTD

Native German Speakers.Obtained a bachelor degree 2 years ago or above. a) Teaching German across a wide range of ages and abilities, and from 6 years old to 15 years old, as required. b) Being responsible for the progress, assessment, welfare and discipline of the pupils... 

HALCON Furniture

Environmental Health and Safety Manager Job at HALCON Furniture

 ...manufactures award-winning, modern office furniture of the highest quality. We are currently seeking an Environmental Health and Safety Manager to join our team. This position is responsible for developing, recommending, and implementing environmental, health, and safety... 

1440 Foods Manufacturing

Graphic Design Intern Job at 1440 Foods Manufacturing

 ...have you on board! Job Overview: As a Graphic Design Intern, you will work closely onsite with our...  ...of visual content for various projects. This internship provides an excellent opportunity to gain hands-on experience in the graphic design field, develop your portfolio...