The Specialist will act as a liaison between patients, families, and the hospital to ensure excellent experiences for all. They must identify the root causes of complaints and communicate these to the care team and administration. The role involves resolving inquiries efficiently and courteously, maintaining service and quality standards, and identifying opportunities to improve HCAHPS and Star Ratings.
Responsibilities:
Must have one of the following:
1 year of health care experience required.
Ability to command resources, influence peers and problem solve complex situations.
Understand quality improvement principle, and lead small work teams to improve processes.
Able to demonstrate conflict resolution and critical thinking and communication skills during difficult situations for patients and families.
Strong computer skills and ability to work independently.
Required Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
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