Summary: Under general supervision, supports technological systems responsible for protecting the City of Tulsa Information Technology infrastructure, edge devices, endpoints, networks, and data; and performs other related assigned duties.
Responsibilities:
Supports Security System Infrastructure and Applications
Installs and updates endpoint security software tools
Assists with the administration of security tools and products
Assists with the installation or implementation of new security products and procedures
Assists with Cyber Incident Response and Recovery activities
Works closely with other Information Technology staff, vendors, and internal customers to optimize and support the security tools and systems
Cross-trains customers on the use of security products and procedures
Must report to work on a regular and timely basis Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
Qualifications:
Training and Experience: Must meet one of the following options or an equivalent combination of training and experience per Personnel Policies and Procedures
1. (a) Completion of sixty (60) hours from an accredited college or university including coursework in management information systems, computer science, information technology, information systems, or other related fields relevant to the essential tasks listed in this job description; and,
(b) Three (3) years' experience relevant to the essential tasks listed in this job description, preferably experience in enterprise-class systems analysis and/or systems administration; or,
2. (a) Graduation from high school or possession of a General Education Development (GED) certificate; and
(b) Four (4) years' experience relevant to the essential tasks list in this job description; and,
(c) Possession of a current industry accepted certification in one (1) of the following:
1) Security+; or
2) Server+; or
3) Network+; or
4) Certified Information Systems Security Professional (CISSP); or
5) Cisco Certified Network Associate (CCNA); or
6) Cisco Certified Network Professional (CCNP); or
7) Cisco Certified Internetwork Expert (CCIE); or
8) Microsoft Azure Certification
PAY INCREASE OPPORTUNITY
Employee will be eligible for the equivalent of a one (1) step increase upon completion of one (1) additional certification, listed in Training and Experience, not previously submitted, as approved by management and one (1) year employment in the position.
Knowledge, Abilities and Skills:
Knowledge of:
Knowledge of an Enterprise Infrastructure Applications and Systems
Knowledge of cyber threats and response tactics
Knowledge of endpoint protection
Knowledge of identity management
Knowledge of intrusion detection systems
Knowledge of intrusion prevention systems
Knowledge of troubleshooting methods used with information systems and infrastructure-type applications
Knowledge of operational characteristics and capabilities of applicable systems management applications
Knowledge of various enterprise-level solutions
Knowledge of personal computers and edge devices
Knowledge of basic-level scripting
Ability to:
Ability to troubleshoot and analyze fundamental systems/infrastructure applications/issues
Ability to communicate verbally and in writing with all levels of customers
Ability to document advanced technical information in a concise and understandable format
Ability to cross-train customers
Ability to perform basic scripting
Skill in:
Skill in communicating effectively, in writing and verbally, to a diverse customer base
Physical Requirements: Physical requirements include arm and hand dexterity enough to use a keyboard and telephone; occasional lifting and carrying up to 50 pounds; may be subject to sitting for extended periods, walking, standing, reaching, bending, kneeling, handling, and twisting; and vision, speech, and hearing sufficient to perform the essential tasks.
Licenses and Certificates:
1. Possession of a valid Oklahoma Class "D" Driver License.
2. Possession of an appropriate professional certification, as listed under Training and Experience, within one (1) year of date of hire.
Working Environment:
The working environment is primarily indoors in an office setting; it may require some travel to various City locations to provide computer-related assistance; and on-call, after-hour support for assigned production systems.
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