Job Description

Software Service Delivery Manager


Experience Required: 10+ years
Domain Expertise: Oracle eBiz Oracle Fusion Applications preferably in Manufacturing Domain. Also Service Delivery experience.
Role Overview:

• As a Software Service Delivery Manager, you will be responsible for the end-to-end delivery and operational excellence of Oracle-based enterprise applications.
• It will have other ERP on iSeries Platform that you have to lead.
• You will lead service operations, drive continuous improvement, and ensure customer satisfaction through proactive management of incidents, service requests, and enhancements.

Required Skills & Qualifications:

• Proven experience managing Oracle eBiz or Oracle Fusion environments.
• Strong understanding of ITIL frameworks and service management principles.
• Excellent leadership, communication, and stakeholder management skills.
• Experience in incident, problem, and change management.
• Familiarity with software security practices and compliance standards.
• Ability to analyze complex problems and recommend effective solutions.
• Experience in driving continuous improvement and transformation initiatives.

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