Job Description

The purpose of the Hospital Operations Manager is to provide daily leadership to our hospital and partner with Hospital Veterinarian(s). The Hospital Operations Manager partners with our retail store partners to provide a smooth and profitable operation by creating a culture of high-quality patient care and exceptional customer service, as well as driving revenue and managing costs. The Hospital Operations Manager represents the mission and values of the hospital and Petco to all clients. Our partners are empowered to do what it takes to create an exceptional client and patient experience. The Hospital Operations Manager coordinates the overall operations of the hospital and cultivates a supportive and collaborative team environment by fostering cohesion and motivation within the team. Essential duties include leading hospital paraprofessionals to drive operational excellence, creating collaborative relationships with veterinarians, managing day-to-day functions such as scheduling, equipment maintenance, inventory control, invoicing, team training, and handling client concerns. Oversees hiring, training, reviewing, counseling, and separation of paraprofessional partners in partnership with Area Operations Manager and Human Resources. Responsible for scheduling, maintaining hospital partner points, creating doctor schedules, reviewing P&L reports, escalating issues as needed, collaborating with Petco store teams, scheduling appointments, client education, maintaining records and accounts receivable, ensuring hospital cleanliness and OSHA standards, and upholding all Petco and Vetco Total Care policies. Additional duties include providing backup front desk support and performing special projects. The role reports to the Area Operations Manager and requires excellent planning, decision-making, and leadership skills. Minimum requirements include 2-3 years veterinary practice experience or 2+ years strong leadership experience, excellent communication skills, compassion, telephone etiquette, basic computer skills, and a team player attitude. Desired qualifications include 3-5 years veterinary practice experience, P&L management, bachelor's degree or equivalent, management experience, reporting and data analysis skills, and veterinary assistant/technician experience. The work environment involves physical activity and direct contact with clients and pets. The position regularly communicates with clients, veterinary specialists, store partners, and service providers. Petco is an Equal Opportunity Employer.

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